Service engineered for installed base

Service & Support You Can Run a Hospital On

Uptime and response targets are contract-tier fields—not website guarantees. Tier-1 hospital agreements typically define measured availability, MTTR windows, and parts pre-positioning against the installed SKU list and region.

Installation & IQ/OQ/PQ

Validated commissioning under 21 CFR 820 and ISO 13485:2016 design controls, including network hardening and identity provisioning.

Preventive Maintenance

OEM-recommended PM schedule with NIST-traceable calibration and 21 CFR Part 11–ready audit trails where applicable.

Field Service & Repair

24/7 dispatch · Tier 1–3 escalation · OEM parts inventory across Siemens Healthineers regional hubs.

Lifecycle process

From Site Assessment to End-of-Life Decommissioning

  1. 01

    Site Assessment

    Power, HVAC, RF shielding, and network requirements verified against IEC 60601-1-2 EMC.

  2. 02

    Install & IQ/OQ/PQ

    Installation, Operational, and Performance Qualification documented for biomedical release.

  3. 03

    Clinical Training

    Superuser certification covering alarm protocols, transport workflows, and cybersecurity hygiene.

  4. 04

    PM & Calibration

    Scheduled PM, NIST-traceable calibration, firmware and cybersecurity patch deployment.

  5. 05

    End-of-Life Decommissioning

    UDI deregistration, IT asset wipe (NIST SP 800-88), and recycling certificate.

ContractUptime % defined per tier
Tier-1On-site window in SOW
Hub stockOEM parts by SKU plan
FSE ratioStaffed to asset census

Run a service audit on your installed base

We benchmark uptime, PM compliance, alarm configuration drift, and end-of-life exposure against hospitals of similar bed count—using your CMMS baseline, not a published universal SLA.

  • Urban on-site windows are SOW fields (commonly planned inside a same-day Tier-1 band)
  • Loaner coverage during major repairs when the contract tier includes it
  • SBOM and CVE response commitments scoped to connected monitors on the agreement